Shipping Policy

Redwingshoesn Shipping Policy

At Redwingshoesn, we want getting your durable work boots and timeless lifestyle heritage footwear to be as convenient as possible—which is why we offer free shipping on all orders across the country, no minimum purchase required. Whether you’re ordering steel-toe work boots for the job site or leather heritage shoes for everyday wear, this policy outlines all details about our shipping process, delivery timelines, and how we handle potential logistics issues.

1. Shipping Coverage & Methods

We provide free standard shipping to every address within the country, using trusted carriers to ensure your footwear arrives safely and on time. Our shipping methods are selected to balance speed and care—especially important for sturdy work boots and delicate leather heritage styles:
  • Standard Shipping: We partner with reliable carriers like USPS, UPS, and FedEx for standard delivery. This method is ideal for most orders, as it ensures your footwear is handled with care (e.g., protecting work boot boxes from damage during transit) while keeping delivery times consistent.
  • No Extra Fees: Unlike many retailers, we never add hidden shipping costs at checkout. The price you see for your work boots or heritage shoes is the total price—free shipping is automatically applied to every order, regardless of size or quantity.

2. Order Processing Time

Before your order ships, we take time to prepare your footwear carefully—ensuring you receive exactly what you ordered, in perfect condition:
  • Standard Processing: Most orders are processed within 1–3 business days of placement. This includes verifying your order details (e.g., confirming the correct size for work boots), checking inventory (all styles on our site are in stock unless marked “Backorder”), and securely packaging your items. For heritage leather shoes, we add extra padding to prevent scuffs during transit; for work boots, we use reinforced boxes to protect heavy-duty materials.
  • Backordered Items: If a style you ordered (e.g., a popular steel-toe work boot) is on backorder (clearly marked on the product page), we’ll email you within 24 hours with the estimated restock date (typically 5–10 business days). Once the item is back in stock, we’ll process and ship your order immediately—still with free shipping. You can cancel a backordered order at any time before it ships for a full refund.

3. Delivery Timelines

After your order ships, delivery times vary slightly by region, but we strive to get your footwear to you as quickly as possible:
  • Major Cities & Metropolitan Areas: Orders to cities like New York, Los Angeles, Chicago, and Houston typically arrive within 3–5 business days of shipping. This includes both work boots and heritage styles, as carriers have more frequent routes to these areas.
  • Suburban & Rural Areas: Deliveries to suburban or rural locations may take 5–7 business days—this accounts for longer transit times to less densely populated regions. Rest assured, we still use tracked shipping for these orders, so you can monitor progress every step of the way.
  • Holiday & Peak Seasons: During busy periods (e.g., Black Friday, holiday shopping in December, or back-to-work seasons for work boots), delivery times may be extended by 1–2 business days. We’ll notify you via email if we anticipate delays, and we recommend ordering early for time-sensitive needs.

4. Order Tracking

We know you’ll want to keep an eye on your new work boots or heritage shoes—so we provide full tracking for every order:
  • Tracking Notification: As soon as your order ships, we’ll send an email to the address you provided at checkout. This email includes a unique tracking number and a direct link to the carrier’s website, where you can view real-time updates (e.g., “Shipped from warehouse,” “Out for delivery”).
  • Tracking Tips: For best results, check the tracking link 24 hours after receiving the email—carriers sometimes take time to update their systems. If you don’t see tracking details after 48 hours, check your spam folder (tracking emails can sometimes be filtered) or contact us at [email protected] with your order number—we’ll help locate your package.

5. Shipping Exceptions & Special Cases

While we aim for smooth shipping every time, there are a few rare exceptions to note:
  • PO Boxes & APO/FPO Addresses: We ship to PO boxes (via USPS) and APO/FPO addresses (for military personnel) with free standard shipping. Delivery times to these addresses may be 1–2 business days longer than usual, as they require additional processing by postal services. We recommend including a contact phone number with PO box orders to help carriers resolve any delivery questions.
  • Damaged During Transit: If your work boots or heritage shoes arrive with shipping damage (e.g., a crushed box, scuffed leather from poor handling), notify us within 48 hours of delivery. Include photos of the damage and your order number, and we’ll send a replacement for free (with expedited shipping if needed) or issue a full refund—you won’t need to return the damaged item.
  • Missing Deliveries: If tracking shows your order was delivered but you haven’t received it, first check with your neighbors (carriers sometimes leave packages with nearby residents) or your building manager (for apartment dwellers). If you still can’t find it, contact us within 7 days of the “delivered” status—we’ll file a claim with the carrier and send a replacement or issue a refund once the claim is approved.

6. Contact Us for Shipping Questions

If you have questions about your order’s shipping status, need help with tracking, or want to know more about our free shipping policy, our team is here to assist. Email us at [email protected] with your order number and a brief description of your question—we respond within 12 business hours, even during peak seasons.
At Redwingshoesn, free national shipping is our way of making it easier for you to get the durable work boots and heritage footwear you need. We’re committed to ensuring your order arrives on time, in perfect condition, and without any extra costs.