Privacy Policy

Redwingshoesn Privacy Policy

At Redwingshoesn, we respect the privacy of every user who visits our website, shops for durable work boots or lifestyle heritage footwear, or interacts with our customer service team. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights to control how your data is handled. By accessing or using the Redwingshoesn website (redwingshoesn.com) or engaging with our services, you agree to the practices outlined below.

1. Information We Collect

We only gather information necessary to provide you with a seamless shopping experience, fulfill orders, and improve our offerings—focused on the work and lifestyle footwear you need. The types of information we collect fall into two categories:

a. Personal Identification Information

  • Provided by You: When you place an order, create a user account, or contact our team (e.g., for sizing advice on work boots), we may collect your full name, email address (e.g., for communications via [email protected]), phone number, shipping/billing address, and payment details (e.g., credit card information). Important note: We do not store full payment details—these are securely processed by PCI DSS-compliant third-party payment partners (e.g., Stripe, PayPal).
  • Automatically Collected: When you browse our website, we may collect non-identifiable data such as your IP address, browser type, device information (e.g., smartphone, laptop), operating system, pages visited (e.g., work boot category vs. heritage shoe pages), time spent on the site, and referral source. This data helps us understand user preferences and improve website functionality.

b. Optional Information

  • You may choose to share additional details to enhance your experience, such as your shoe size preferences (e.g., “wide fit for work boots”), favorite footwear styles (e.g., “leather heritage boots”), or feedback on product durability. This information is used to personalize recommendations (e.g., suggesting steel-toe work boots if you previously purchased safety footwear) and refine our product lineup.

2. How We Use Your Information

We use your personal information for specific, legitimate purposes that align with your needs as a Redwingshoesn customer:
  • Fulfilling Orders: Processing payments, arranging delivery of your work boots or heritage footwear, and sending order confirmations/tracking updates.
  • Providing Customer Support: Responding to inquiries (e.g., “how to break in full-grain leather work boots,” return requests) via email or the website contact form.
  • Improving Our Services: Analyzing browsing and purchase data to enhance website navigation (e.g., making it easier to find work boots by industry), expand our footwear range (e.g., adding more women’s heritage styles), and address user feedback (e.g., improving sizing guides).
  • Personalization: Tailoring content and recommendations to your interests—for example, showing you new work boot arrivals if you’ve previously bought safety footwear, or sharing care tips for leather heritage shoes.
  • Compliance: Meeting legal obligations, such as tax reporting or preventing fraudulent transactions (e.g., verifying payment details for high-value work boot orders).
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. How We Protect Your Information

The security of your data is as important to us as the durability of the work boots we sell. We take rigorous measures to safeguard your information from unauthorized access, disclosure, or misuse:
  • Secure Storage: Personal information (excluding payment details) is stored on encrypted servers with restricted access. Only authorized Redwingshoesn team members (e.g., order processing, customer service) can access this data, and they are required to follow strict privacy protocols.
  • Website Security: Our site uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our servers—you can verify this via the “https://” prefix and padlock icon in your browser.
  • Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. For example:
    • Order history is kept for 7 years for tax compliance.
    • Account information (e.g., name, email) is retained until you request account deletion.
After this period, data is securely deleted or anonymized (e.g., converting purchase history into non-identifiable trend data).

4. Your Rights Regarding Personal Information

You have full control over your personal information, and we make it easy to exercise these rights:
  • Access: Request a copy of the personal information we hold about you (e.g., your order history, saved shoe sizes).
  • Correction: Update or correct inaccurate information (e.g., changing your shipping address, updating your preferred work boot size).
  • Deletion: Request the removal of your personal information (where legally permitted—e.g., if you no longer wish to have a Redwingshoesn account).
  • Opt-Out: Unsubscribe from non-essential communications (e.g., newsletters about new heritage shoe styles) by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
  • Data Portability: Request a transfer of your information to another service provider (e.g., exporting your order history to a personal spreadsheet).
To exercise any of these rights, email us at [email protected] with your request and order/account details. We will respond within 30 days (in compliance with applicable data protection laws, such as GDPR or CCPA).

5. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience—especially when shopping for work boots or heritage footwear:
  • Necessary Cookies: These enable basic website functions, such as saving items in your cart (e.g., a pair of steel-toe work boots you want to purchase later) or remembering your login details.
  • Analytics Cookies: These help us track website performance, such as which work boot categories are most viewed or how often users access sizing guides. This data is anonymized and used to improve user experience.
  • Preference Cookies: These remember your choices, such as language settings or whether you’ve accepted cookie preferences.
You can manage or disable cookies through your browser settings, but note that disabling necessary cookies may limit functionality (e.g., inability to save items in your cart). For more details, see our separate Cookie Policy (linked at the bottom of our website).

6. Third-Party Services

We work with trusted third-party partners to support our operations—all of whom are contractually obligated to protect your information:
  • Payment Processors: To securely handle transactions (e.g., Stripe, PayPal). These providers have their own privacy policies, which we recommend reviewing.
  • Shipping Carriers: To deliver your work boots or heritage footwear (e.g., UPS, USPS). We share only necessary details (e.g., your name and shipping address) to ensure timely delivery.
  • Analytics Tools: To analyze website performance (e.g., Google Analytics). Data used by these tools is anonymized to protect your identity.
We do not allow third parties to use your information for purposes unrelated to supporting Redwingshoesn services.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from minors. If we discover we have collected data from a child under 13, we will promptly delete it. Parents or guardians with concerns can contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology (e.g., adding new security measures). When we make updates, we will revise the “Last Updated” date at the top of this page and notify you via email (if you have an account) or a website banner. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., “how is my work boot purchase data stored?”), please contact us at:
  • Website: Use the “Contact Us” form on redwingshoesn.com (we respond within 12 business hours).
At Redwingshoesn, protecting your privacy is as important as delivering durable, high-quality footwear. Thank you for trusting us with your information as you shop for work boots and heritage shoes that fit your life.