Refund Policy

Redwingshoesn Refund Policy

At Redwingshoesn, we stand behind the durability and quality of every pair of work boots and lifestyle heritage footwear we offer. If for any reason your purchase doesn’t meet your expectations—whether it’s a fit issue with steel-toe work boots or a style mismatch with heritage leather shoes—we’ve designed a straightforward refund process to ensure your satisfaction. Below is a complete breakdown of our refund rules, steps, and timelines.

1. Refund Eligibility Requirements

To qualify for a refund, your return must meet the following criteria—tailored to the unique nature of our footwear:
  • Timing: You must submit a refund request within 30 days of the delivery date (confirmed by your shipping carrier’s tracking information). Requests made after this window will not be approved, unless required by local law.
  • Product Condition:
    • Work boots and heritage shoes must be unused, unworn, and in their original condition—this means no scuffs on soles (especially critical for work boots, where worn soles indicate use), intact manufacturer tags, original packaging (e.g., shoe boxes, dust bags for heritage styles), and all included accessories (e.g., extra laces for work boots, care cards for leather footwear).
    • Shoes returned with signs of wear (e.g., stretched leather, dirt on uppers) or missing components will be rejected, as these affect the resale and quality standards we uphold.
  • Excluded Items: Final-sale products (clearly marked on product pages with “Final Sale” or discounted 50%+), customized work boots (e.g., personalized safety toe fittings), and gift cards are non-refundable.

2. How to Request a Refund

Follow these simple steps to initiate a refund for your work boots or heritage footwear:
  1. Contact Our Team First: Email us at [email protected] with the subject line “Refund Request ”. Include:
    • Your full name, order number (found in your order confirmation email), and shipping address.
    • The product name, size, and style (e.g., “Men’s Steel-Toe Work Boots – Size 10”, “Women’s Leather Heritage Ankle Boots – Tan”).
    • A brief reason for the refund (e.g., “too narrow for work socks”, “style doesn’t match wardrobe”).
    • Optional (but recommended for defective items): Photos of the issue (e.g., a loose sole on work boots, a factory defect in leather) to speed up review.
  1. Receive Return Authorization & Label: Within 12 business hours, we’ll email you a return authorization (RA) number and a prepaid shipping label (for domestic orders). Write the RA number on the outside of your package and affix the label—this ensures we can quickly link your return to your order.
    • For international orders: Prepaid labels are not available, but we’ll provide instructions for shipping to our nearest international return center. You’ll be responsible for return shipping costs, and we strongly recommend using a tracked service (we cannot process refunds for lost international returns).
  1. Ship the Package: Drop off your package at the designated carrier location (e.g., USPS, UPS) within 5 business days of receiving the label. Keep the shipping receipt with the tracking number for your records—this helps resolve delays or missing package issues.

3. Refund Processing Timeline

Once we receive your returned footwear, here’s how long it takes to process your refund:
  1. Inspection (2–3 Business Days): Our team will carefully inspect the product to confirm it meets eligibility requirements—paying special attention to work boot soles (for signs of use) and heritage leather (for damage). We’ll notify you via email if the return is approved or rejected.
  1. Refund Initiation (1–2 Business Days): If approved, we’ll initiate the refund to your original payment method (e.g., credit card, PayPal) within 1–2 business days. You’ll receive a confirmation email with the refund amount and transaction ID.
  1. Funds to Your Account: The time for funds to appear depends on your payment provider:
    • Credit/debit cards: 5–7 business days (varies by bank, as some institutions hold funds for processing).
    • PayPal: 2–3 business days (funds typically appear in your PayPal balance first, then transfer to your bank if requested).
    • Afterpay/Klarna (if used): Refunds are applied to your installment plan—contact these providers directly for plan adjustments (we cannot modify their payment schedules).
Note: We cannot accelerate processing times set by your bank or payment provider. If funds don’t appear after the estimated window, contact your provider first, then reach out to us with your refund confirmation email for follow-up.

4. Special Cases & Exceptions

  • Defective or Incorrect Items: If you receive work boots or heritage shoes that are defective (e.g., a broken eyelet, uneven stitching) or the wrong item (e.g., you ordered a size 9 but received an 8), notify us within 48 hours of delivery. We’ll cover all return shipping costs (domestic and international), send a free replacement (if in stock), or issue a full refund—no need to wait for the 30-day window. Include photos of the issue in your initial email to avoid delays.
  • Cancelled Orders: If you cancel an order before it ships, we’ll issue a full refund within 24 hours. If the order has already shipped, follow the standard return process (but we’ll waive the 30-day window for cancelled-in-transit orders).
  • Refund Deductions: We do not charge restocking fees for eligible returns. However, deductions may apply if:
    • You lose the prepaid label and request a replacement: A $5 label fee will be deducted from your refund.
    • You return items without the RA number: Processing is delayed by 5+ business days, and a $10 processing fee may be applied to cover manual order matching.
    • The package is damaged in transit (due to improper packaging): We may deduct a fee to cover repair costs (e.g., a crushed work boot box that can’t be reused).

5. Checking Refund Status

To track the status of your refund:
  • Track Your Return: Use the shipping tracking number from your return label to see when it arrives at our warehouse.
  • Contact Us: If you haven’t received a refund update within 10 business days of shipping your package, email [email protected] with your order number and return tracking number—we’ll investigate and share a status update within 6 business hours.

6. Final Notes

  • Price Adjustments: We do not offer refunds for price drops on items after purchase. If a product goes on sale within 7 days of your order, contact us—we may issue a store credit for the difference (excludes final-sale items).
  • Gift Refunds: If you received the footwear as a gift and don’t have the order number, email us with the gift giver’s name, your name, and product details. Refunds will be issued as store credit (valid for 12 months) unless the gift giver provides their payment information for a full refund to their original method.
At Redwingshoesn, we want your refund experience to be as reliable as our work boots and as smooth as our heritage styles. If you have questions, don’t hesitate to reach out—our team is here to help.